Information Technology Infrastructure Library (ITIL®4) Foundation
Embark on a Comprehensive Journey Through IT Service Management Excellence. Welcome to the ITIL® 4 Foundation course, a cornerstone in IT service management that equips you with the knowledge and skills to navigate and excel in the ever-evolving IT landscape. This course is designed for those seeking to understand the ITIL® framework and its applications, ensuring your services meet the changing demands of organisations and customers.
The ITIL® 4 Foundation course is not just a training programme; it’s a comprehensive journey into the world of IT service management. Offering deep insights and practical skills essential for managing and improving IT services in any organisation. Dive into the core elements of ITIL® 4, including the service value system and service value chain.
Learning Methodology
Combines academic rigor with practical case studies and real-life scenarios, facilitated by experienced ITIL® experts.
Who Should Attend
This course is ideal for IT professionals, service managers, and anyone involved in the design, delivery, and improvement of IT services. Beneficial for those looking to adopt ITIL® within their organisation.
The course spans 2 intensive days, including interactive sessions, case studies, and group discussions, culminating in the ITIL® 4 Foundation exam.
Global ITIL® Practices:
Our curriculum is built on the latest ITIL® practices, offering a global perspective on IT service management.
Real-World Application:
We emphasise practical skills that are immediately applicable in your professional environment.
ITIL® Skills for a Transformative IT World:
Aligns with key IT service management issues, equipping you with essential skills to address:
- Service Management Strategy
- Digital Transformation and Innovation
- Risk Management and Compliance
- Effective Service Delivery and Support
- Continual Service Improvement
The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.
- Type of questions: Multiple Choice.
- Duration: 60 Minutes.
- Material Allowed: None, this is a ‘closed book’ exam.
- Number of marks: 40, worth 1 mark each.
- Pass Mark: You will need to get 26 questions correct (65%) to pass the exam.
Programme Outcomes:
Upon completion, you will have a thorough understanding of the ITIL® 4 framework, ready to apply these principles to enhance IT service management in your organisation.
