Customer Centric Innovation for Business Advancement
Course Overview
Customer-Centric Innovation for Business Advancement
Drive Growth Through Meaningful Innovation
Welcome to the Customer-Centric Innovation for Business Advancement Programme, designed to equip leaders with the tools to foster a culture of continuous improvement and drive growth through customer-focused strategies. Using Design Thinking as a foundation, this course combines theory with practical simulation activities to deliver actionable insights for business innovation.
Programme Overview
The Customer-Centric Innovation Programme focuses on leveraging customer insights to inspire innovation and operational excellence. Participants will explore the principles of Design Thinking, continuous improvement, and innovation models, enabling them to develop strategies that prioritise customer needs and drive organisational success.
What Sets Us Apart?
- Focus on Design Thinking: Master customer-centric problem-solving techniques to foster meaningful innovation.
- Actionable Insights: Apply continuous improvement models to achieve operational excellence.
- Hands-On Learning: Engage in practical simulation activities to bring ideas to life.
Who Should Attend?
This programme is ideal for business leaders, managers, and professionals seeking to enhance innovation efforts by placing customers at the centre of their strategies.
Programme Fees
Contact Fee: R12,600.00
Virtual Fee: R8,800.00
All fees exclude VAT.
Programme Structure
The Customer-Centric Innovation for Business Advancement Programme offers the following format:
- 2 days of training.
- Delivery options: Face-to-face or Virtual Instructor-Led Training (vILT).
Programme Outcomes
Upon completion, participants will:
- Apply Design Thinking for customer-centric problem-solving.
- Develop innovative business solutions and strategies.
- Experiment with and adapt continuous improvement models.
- Leverage customer insights to drive meaningful innovation.
- Foster a culture of innovation and operational excellence within their organisations.
Core Skills for Innovation and Growth
The Customer-Centric Innovation Programme equips participants with critical skills, including:
- Design Thinking: Foster empathy, collaboration, and experimentation to solve customer-centric problems.
- Innovation Models: Understand disruptive, incremental, and agile innovation techniques.
- Continuous Improvement: Develop a growth mindset and iterate on solutions for operational excellence.
Learning Methodology
This programme integrates experiential learning with formal instruction and practical activities, ensuring a dynamic and impactful educational experience.
