Programme Highlights
- Design Thinking Foundations: Master a structured approach to solving business problems through customer-centric design and creative ideation.
- Continuous Improvement Integration: Apply frameworks and models that drive operational excellence and innovation agility.
- Hands-On Learning: Experience immersive simulation activities and collaborative exercises to transform customer insights into business impact.
Who Should Attend?
This programme is ideal for:
Business leaders and executives driving innovation and transformation
Mid-level managers and team leads responsible for customer experience
Professionals in product development, marketing, strategy, and operations
Innovation and service design practitioners
Programme Structure
- Duration: 2 Days
- Delivery Options: Virtual Instructor-Led Training
- Learning Format: Interactive workshops, design simulations, and real-world business application activities
Programme Outcomes
By the end of this programme, participants will be able to:
- Apply Design Thinking principles to identify and solve customer challenges
- Develop practical strategies for customer-centric innovation
- Experiment with and adapt Continuous Improvement models to business challenges.
- Leverage real customer insights to drive product, service, and process innovation
- Cultivate an innovative and agile organisational culture focused on customer value
Duration2 Days
FeeR 8,000.00
Study ModeOnline
*All fees exclude VATFor details about the programme
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