Build Operational Excellence from the Ground Up
Certified Retail Manager (CRM™)
The Certified Retail Manager (CRM™) designation is the School of Retail’s foundational credential for professionals leading store-level operations. Whether you're managing a retail outlet, supervising teams, or driving local performance, CRM™ equips you with the business acumen, people management, and strategic retail skills to succeed.
Awarded by
NQF Level
5
Designation Code
CRM™
Choose Your Qualification Pathway
This designation is mapped to two powerful qualifications, each offering a distinct pathway into senior retail leadership.
Higher Certificate in Business Management (Retail Management)
Code
CHE 94018
Duration
12 months
Retail Store Manager Certificate
Code
QCTO 103150
Duration
9 months
Career Roles You’ll Be Ready For
Retail Store Manager
Operations Supervisor
Branch Manager
Department Manager
Mapped to OFO codes 142101, 132403, and 142102, this designation is recognized across apparel, grocery, furniture, electronics, and FMCG sectors.
What You’ll Learn